Privacy Policy

1. Introduction

LIVA Holding SAS, trading as JetStream ("JetStream", "we", "us", or "our") is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website at jetstream-tech.com, contact us, or otherwise interact with our website.

2. Who We Are

LIVA Holding SAS is a company registered in France under registration number [registration number — to be confirmed]. Our registered office is:

For the purposes of applicable data protection law, LIVA Holding SAS is the data controller of the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or our handling of your personal data, please contact us at:

Email: [email protected]

3. Personal Data We Collect

We collect personal data that you choose to provide to us, including when you submit an enquiry through our contact form.

This may include:

• your name;
• your email address;
• your company name, if you provide it; and
• details of your enquiry, project description, or message.

We may also collect limited technical and usage information through analytics tools, as explained in section 6 below.

We do not intentionally collect special category data or sensitive personal data through our website.

4. How We Use Your Personal Data

We use your personal data to:

• respond to your enquiries;
• communicate with you about your request;
• consider potential business relationships or service enquiries;
• maintain and improve our website; and
• understand how visitors use our website, where consent has been given for analytics cookies.

We do not use your contact form data for marketing unless you have separately agreed to receive marketing communications from us.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate interests under Article 6(1)(f) UK GDPR: We process contact form enquiries and related correspondence where necessary for our legitimate interests in responding to enquiries, managing communications, and developing potential business relationships.

Consent under Article 6(1)(a) UK GDPR: We use Google Analytics cookies only where you have given your consent through our cookie banner.

6. Analytics and Cookies

We use analytics tools to help us understand how visitors use our website.

Google Analytics

We use Google Analytics only if you choose to accept analytics cookies through our cookie banner. Google Analytics may collect information such as: pages visited; approximate location derived from IP-based information; browser and device information; and general interaction data, such as time spent on pages and navigation patterns. Google Analytics uses cookies and similar technologies. These cookies are not essential to the operation of the website and are only used with your consent. You can withdraw your consent at any time by changing your cookie preferences.

Umami Analytics

We also use Umami, a privacy-focused analytics tool, to collect aggregated information about website usage. Umami is configured by us as a cookieless analytics tool and is intended to collect non-identifying, aggregated website statistics without using cookies.

7. International Transfers

If you consent to Google Analytics, information collected through Google Analytics may be processed outside the United Kingdom, including in countries that may not have the same data protection laws as the UK. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law. Umami analytics data is processed on infrastructure under our control.

8. Who We Share Data With

We do not sell your personal data. We may share personal data, where necessary, with:

• analytics providers, including Google Analytics where you have consented;
• service providers who help us operate our website, email, or related systems;
• professional advisers, such as legal, accounting, or compliance advisers; and
• regulators, courts, law enforcement agencies, or other authorities where required by law or to protect our legal rights.

9. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Contact form submissions and related correspondence may be stored on our email systems and associated internal systems used to manage enquiries. Access is limited to authorised personnel who need the information for legitimate business purposes.

10. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected. In general: contact form enquiries and related correspondence are retained for as long as needed to respond to the enquiry and manage any resulting relationship; and where no ongoing business relationship is established, we will generally delete or anonymise the personal data within 12 months of our last meaningful communication, unless we are required to keep it longer for legal, regulatory, or evidential reasons.

11. Your Rights

Under data protection law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• request portability of personal data, where applicable;
• object to processing carried out on the basis of legitimate interests; and
• withdraw your consent at any time where we rely on consent, including for Google Analytics cookies.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of your rights, please contact us at [email protected]. We will usually respond within one month, subject to any extension permitted by law.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully. ico.org.uk/make-a-complaint

12. Cookies

We use cookies and similar technologies only where necessary and, for non-essential analytics cookies, only with your consent. At present: essential cookies may be used where required for the operation, security, or functionality of the website; and Google Analytics cookies are used only if you accept them through our cookie banner. You can manage or withdraw your cookie preferences at any time through our cookie controls or your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].

Our company details are set out in section 2 above.